Here at Springpharm Limited, we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Trax, DPD or DX. Which means that all being well, you should receive your parcel the following working day after it has been despatched or within 3-5 day if you have requested our standard delivery service. (This is for Non-Cold Chain Items only).

What's more, any order that we receive before 4 pm on a working day will be despatched on the same day! Orders received after the cut off time will be processed for dispatch the next working day. (Cold Chain will only be sent on a Friday if upgraded to a Saturday Delivery)

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. It is the buyer's responsibility to confirm the address for delivery EVERY TIME an order is placed. Springpharm Limited, cannot be held responsible for consequential loss or damages for delays in delivery. All deliveries need to be signed for and it is the buyer's responsibility to ensure there is someone to take delivery. We cannot specify delivery times other than within the range of the paid timed deliveries. If a courier provides you with a more specific delivery time via email/SMS, this should be taken as a guide only and this is the courier's reasonability to ensure timed delivery, not Springpharm Limited.

Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, may take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Next Day Delivery for multiple orders or large items (On Orders before 4 pm) will be sent using our courier.

Next Day Delivery costs from £8.99, for two or more item(s) these will be charged per box sent using Trax, DPD or Dx and should be with you Next Day

How will my item(s) be sent to the Republic of Ireland?

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using Trax, DPD or Dx.

How will my item(s) be sent Western Europe?

All items will be sent using a company with traceable software.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with Trax, DPD or Dx then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to . If not received, these items will not be deemed to be missing until two weeks have passed.